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2.
​Track & Trace Specialists
Keeping track of shipments, ensuring real-time updates, and providing timely information to customers is vital to the logistics industry. Outsourcing your Track & Trace specialists allows you to:
• Monitor Shipments in Real-Time: Our experts track shipments across various carriers and modes of transport, ensuring timely delivery.
• Problem Resolution: In case of delays or issues, our specialists are trained to handle and resolve problems quickly.
2.1
Customer Service Representatives
​Customer service is crucial in building trust and ensuring customer satisfaction. By outsourcing your customer service operations, you can:
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24/7 Availability: Provide around-the-clock support to handle inquiries, complaints, and tracking requests.
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ultilingual Support: If you’re dealing with international clients, we offer multilingual support to ensure your customers feel understood, no matter where they are.
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Issue Resolution: Our trained staff can resolve problems efficiently, from delivery issues to freight claims
2.3
Logistics Coordinator
Whether it's coordinating domestic shipments, international freight, or drayage operations, outsourcing logistics coordination ensures smooth operations. Our experts can handle:
• Drayage Operations: Managing the transportation of containers from ports to warehouses or distribution centers.
• Domestic Freight Coordination: Ensuring that shipments within a country are scheduled and delivered efficiently.
• International Logistics: Managing international shipments, including customs clearance, documentation, and compliance
2.4
Dispatcher
Efficient dispatching is critical to ensuring timely deliveries. By outsourcing your dispatching needs, you can:
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Manage Driver Schedules: We handle all aspects of driver scheduling, ensuring optimal load planning and timely deliveries. ​
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Real-Time Communication: Our dispatchers keep in constant communication with drivers to handle any unforeseen issues or delays.
2.5
Carrier Sales
Carrier sales are crucial in ensuring you have the right partnerships with carriers to meet your delivery needs. By outsourcing carrier sales, you can:
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Carrier Negotiation: We negotiate with carriers to secure the best rates and service agreements. ​​
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Carrier Relationship Management: Our specialists build and maintain strong relationships with carriers to ensure reliability and performance.
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Market Insights: We provide insights on market trends and help you secure new carriers or modes of transport to improve your service.
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